Medical office assistants are highly trained office specialists who participate in the coordination of medical office functions including patient appointment scheduling, telephone communications, medical record maintenance, medical transcription and patient billing processes. Successful medical office assistants have excellent communication skills and exhibit a high degree of professionalism. All courses in the program incorporate the skills needed for employment in the medical office assistant profession.
Demonstrate professional business communication.
Communicate using the language of medicine.
Utilize technology for medical office applications.
Prepare and manage the health care record.
Explain legal and ethical behavior in a health care setting.
Perform diagnosis and procedure coding.
Perform insurance and financial procedures for the medical office.
Manage and maintain an appointment schedule.
Apply critical thinking skills.
Demonstrate organizational skills.
Demonstrate knowledge of structure and function of the human body.
Demonstrate knowledge of disease processes and their treatments.
Demonstrate professional communication for the medical office.
Perform registration procedures.
Demonstrate professional work behaviors.
Demonstrate proper written communication.
Minnesota State Community and Technical College is accredited by the Higher Learning Commission, a regional accreditation agency recognized by the U.S. Department of Education. More information can be found at