Title
Information Technology
About this program
About this program
This school-to-work degree focuses on customer service and user support, with an emphasis on technical skills, including desktop and network support. Students learn the skills needed to provide technical support to customers and users for issues related to computer systems, hardware, software and local area networks. Additionally, skills are gained to understand the importance of daily maintenance of computer systems and networks, learn to coach users and customers through problem-solving processes, and communicate a solution. Also learned is the use of systems, including office applications, virtualization and operating systems, in addition to analytical, diagnostic, communication and customer service skills.
Associate of Applied Science (AAS) - 60 credits
Program outcomes
- Apply current technical practices in core information technologies.
- Identify effective solutions for organizations or individuals.
- Identify the requirements for effective solutions.
- Evaluate current and emerging technologies.
- Demonstrate independent problem-solving skills.
- Collaborate in teams to accomplish a common goal.
- Implement basic information security practices across an organization.
- Recognize the need for continued learning.
- Demonstrate effective information technology customer service skills.
- Demonstrate effective use of core networking technologies.
Accreditation
Minnesota State Community and Technical College is accredited by the Higher Learning Commission, a regional accreditation agency recognized by the U.S. Department of Education.
The Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604-1411
http://www.ncahigherlearningcommission.org
Phone: 312.263.0456 / 800.621.7440
