The focus of this school-to-work degree is customer service, user support and an emphasis on technical skills including desktop and network support. Students will learn the skills needed to provide technical support to customers and users regarding issues related to computer systems, hardware, software and local area networks. Additionally, skills to understand the importance of daily maintenance of computer systems and networks, learning to coach users and customers through problem-solving processes, and communicating a solution will be gained. The use of systems including office applications, virtualization and operating systems will be used in addition to learning analytical, diagnostic, communication and customer service skills.
Program outcomes
Apply current technical practices in core information technologies.
Identify effective solutions for organizations or individuals.
Identify the requirements for effective solutions.
Evaluate current and emerging technologies.
Demonstrate independent problem-solving skills.
Collaborate in teams to accomplish a common goal.
Implement basic information security practices across an organization.
Recognize the need for continued learning.
Demonstrate effective information technology customer service skills.
Demonstrate effective use of core networking technologies.
Accreditation
Minnesota State Community and Technical College is accredited by the Higher Learning Commission, a regional accreditation agency recognized by the U.S. Department of Education.
The Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604-1411
http://www.ncahigherlearningcommission.org
Phone: 312.263.0456 / 800.621.7440
Tracks
Curriculum overview
Credits
Requirement type
48
Required courses
6
Restricted electives in courses
6
Restricted electives in course types
60
Total
Information Technology - Associate of Applied Science (AAS)
