Information Technology Services

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Welcome to Information Technology Services

Information Technology Services (ITS) provides the college with IT leadership and a broad range of basic and advanced support services. ITS implements new and useful technology tools that provide our end users with accessible education opportunities. We are constantly striving to provide high-quality and courteous services and innovative solutions to enhance the learning environment.

ITS has made substantial strides in the expansion of technology to support the college mission. Hundreds of computers are available to our students throughout the campuses in libraries, computer labs and student common areas. Many of the technical programs require a laptop computer, and the technology infrastructure is built to supply thousands of data ports, along with secured wireless connectivity to almost all areas of the college.

Thank you for visiting the ITS home page.

Dan Knudson

Title: Chief Information Officer
Office Phone: 218.736.1657

 

About ITS

Information Technology Services (ITS) is led by Dan Knudson Chief Information Officer, who reports directly to the office of the President. ITS is made up of three key departments: Computer Help Center, Technical Operational Services, and Applications and Infrastructure. Each of these Departments report directly to the Chief Information Officer.


 

Computer Help Center

Computer Help Center staff provide technical support for hardware and software used by M State students, faculty and staff, and should be your first point of contact for all technology-related issues. The Computer Help Center services include:

  • Configure student laptops to connect to MState IT resources
  • Desire2Learn (D2L)
  • StarID
  • Campus Printing
  • Installation and maintenance of college-wide software applications
  • Computer set-up and distribution

Detroit Lakes: Room F107 - 218-846-3764

Fergus Falls: Room L141 - 218-736-1655

Wadena: Room S24 - 218-631-7872

Moorhead: CTLT (D111) Spartan Center (E112) and Library (C128-H). 218-299-6600

Campuses office hours are: Monday - Friday from 8 am - 4:30 pm

Sunny Kamath - Computer Help Center Director


 

Operational Services

Operational Services is responsible for the day-to-day operations associated with Instructional Technology support, IT training/educational support, ITS communications and ITS purchasing.

  • Installation and maintenance of classroom AV equipment
  • Installation and maintenance of ITV and Telepresence equipment
  • Software Vetting
  • Closed Captioning
  • Technology Purchasing
  • Event Management
  • ITS Communications
  • ITS Training

Lisa Ziegler - Operational Services Technology Director


 

Applications and Infrastructure

Technical Operations provides the overall support for our campus network infrastructure, system security, compliance and web application development. Technical Operations include:

  • Telecommunications
  • Servers and Networking
  • Video Surveillance
  • Management and Design of Campus Infrastructure (wired and wireless)
  • Backup and Restoration of Data
  • Security Administration
  • Web Application Development

Chris Welle - Director of Applications and Infrastructure


Last modified: April 1st, 2019 at 10:16am