CTEC2204 – Advanced Technical Support


Credits:	3 (2/1/0)
Description:	This course will emphasize advanced technical support topics such as project management, product development, software evaluation and selection, technical writing and end-user training. Students will apply their technical knowledge and experience to actual case studies.
Prerequisites:	ITSS1100
Corequisites:	(None)
Competencies:	Create accurate systems documentation. Demonstrate successful end user training skills. Create an acceptable use policy for an organization. Demonstrate successful software and hardware self training skills. Demonstrate project management skills. Utilize project management software. Utilize flowcharting software. Create an end-user needs analysis and assessment project. Demonstrate skills necessary to install and manage end-user computers.
MnTC goal areas:	(N/A)