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ABCT2204 – Body Shop Operations pdf

Credits: 3 (2/1/0)
Description: Emphasis in this course is on proper shop management procedures including inventory management, parts and repair ordering, payroll procedures, employee/employer relations, hiring/dismissal procedures, customer relations, estimating procedures, insurance procedures and insurance coverages.
Prerequisites: (None)
Corequisites: (None)
Competencies:
  1. Identify shop management procedures.
  2. Perform damage estimate writing.
  3. Describe waste management laws.
  4. Describe shop promotional materials.
  5. Perform parts ordering identification.
  6. Identify insurance claim procedures.
  7. Utilize collision estimating manuals.
  8. Identify parts discounts and markup pricing.
  9. Describe hiring and termination procedures.
  10. Identify a variety of shop payroll procedures.
  11. Identify professional behavior as it relates to customer relations.
MnTC goal areas: (N/A)

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